Shipping & Delivery

Last Updated: January 2025

Shipping Methods

Standard Shipping (3-5 Business Days)

Our standard shipping option provides reliable delivery within 3-5 business days.

Free on orders over $200

Express Shipping (1-2 Business Days)

For urgent orders, express shipping ensures delivery within 1-2 business days.

Additional fee applies

Shipping Locations

We currently ship to all 50 US states. All orders ship from our USA-based facility to ensure fast delivery and product integrity.

International shipping is not currently available. We are working to expand our shipping capabilities in the future.

Order Processing

Orders are processed within 1-2 business days of receipt. You will receive a confirmation email with tracking information once your order ships.

Please note that business days do not include weekends or holidays. Orders placed on Friday after 2 PM EST will be processed on the following Monday.

Product Handling

All peptides are shipped with appropriate temperature control to maintain product stability:

  • Ice packs included for temperature-sensitive products
  • Insulated packaging for all shipments
  • Discrete, unmarked packaging for privacy
  • Secure sealing to prevent tampering

Delivery Issues

If you experience any issues with your delivery:

  • Lost packages: Contact us immediately if tracking shows delivered but you haven’t received your order
  • Damaged packages: Take photos and contact us within 48 hours of delivery
  • Wrong address: Contact us immediately to update shipping information
  • Shipping delays: Check tracking information or contact us for updates

Questions About Shipping?

If you have any questions about shipping or delivery, please contact us at:

helixalabs@gmail.com

Secure Packaging

All products are packaged with temperature control and protective materials.

Express Shipping

Fast 3-5 day shipping available to ensure product integrity.

Order Processing

All products are packaged with temperature control and protective materials.

Tracking Included

Full tracking information provided for all shipments.

Schedule a Consultation

Connect with our research specialists to discuss your needs

Research-Grade Quality

All peptides are tested for purity and accompanied by Certificate of Analysis

Proper Storage

Store at -20°C for long-term stability. Reconstituted peptides should be used within 30 days

 

Documentation

Comprehensive protocols and safety data sheets provided with each order

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